Last updated
Escalation matrix
Level 1
Client service desk
Most questions are resolved here — account opening, transactions, statements, SIP changes, policy servicing and loan application status.
Level 2
Grievance Redressal Officer
If you are not satisfied with the response, or have not heard back within the timeline, write to our Grievance Redressal Officer.
Level 3
Product provider & regulator
If the matter is still unresolved, escalate to the product provider and then the regulator for that product, listed below.
Grievance Redressal Officer
Grievance Redressal Officer
Ojas Vyas
Daksha Secyour Services Private Limited
3E-319, Jainarayan Vyas Colony, Bikaner, Rajasthan 334001
services@dakshasecyour.com · +91 98877 66652
Mon – Sat · 10:00 am – 6:00 pm
Please include your name, registered mobile number, the product or account concerned (folio, policy, loan or client ID — never your password or OTP), what happened and what you would like us to do. Ojas Vyas is also the contact for requests about your personal data under our privacy policy.
Timelines
- Acknowledgement
- Within 2 working days, with a reference number
- Resolution
- Within 21 calendar days of receiving the complete complaint
- Partner products
- Where the product provider must act, we follow up on your behalf and keep you informed
Regulator routes
If you are not satisfied with our resolution, you can escalate to the product provider and the regulator for that product:
Stock broking, demat & trading
Mutual funds, SIF, PMS & AIF
- The fund house / portfolio manager concerned
- SEBI SCORES
- SMART ODR
Insurance
- The insurer's grievance officer
- IRDAI Bima Bharosa
- Insurance Ombudsman
Loans, deposits & banking
- The bank / NBFC's grievance officer
- RBI Complaint Management System
Your personal data
- Our Grievance Redressal Officer (above)
- Data Protection Board of India, once it accepts complaints
Raise a grievance
Use this form and our team will log it and call you back. You will receive a reference number.